Take orders (POS)

Counter or tables

The POS is two screens and a switch between them. Counter is a quick walk-up sale — tap items, take the money, done. Tables is table service: a floor of tables, each holding an open ticket you add to over the course of a meal. The segmented switch at the top hops between them.

If you have arranged a zone into a plan of the room, a third option — Floor — appears beside them and shows the same tables laid out as they really are. See Floor plan & zones.

Open a table (dine-in)

1. On the Tables floor, tap a table to seat it. A table only starts its timer once you add the first item — closed tables stay clear.
2. The selected table’s details show in a panel beside the floor: what’s ordered, the status of each item, and the running total.
3. For takeaway or delivery, start a new order of that type instead of picking a table.

Add items without leaving the floor

1. Tap Add items. A full-screen picker opens with search, category chips and photo tiles.
2. Build up a basket, then either Add to order or Add & send to kitchen in one go.
3. If the table was free, the ticket is created for you — you never have to go somewhere else first just to start one.
4. New, un-sent items are marked in the panel so you can see what hasn’t gone to the kitchen yet.

Send to the kitchen

When the guest has ordered, tap Send to kitchen. Only the newly-added items are fired — the kitchen screen and any printer get exactly that batch, marked as new. Add more later and send again; each round is tracked separately.

Take payment

1. Tap Pay and choose how the guest is paying — cash, PromptPay, bank transfer or card.
2. For cash, enter the amount received and FoodFlow shows the change; there is a quick-cash pad for the notes people actually hand over. For PromptPay, a QR with the amount already in it is shown to scan.
3. You can split a bill across more than one method. The QR always asks for what is still outstanding, not the full total — so a second person paying by QR after the first paid cash is charged the remainder.
4. On full payment the table clears, a chime confirms it, and the receipt prints by itself if you have a receipt printer bound.

More on tenders, bills and tax invoices in Payments & receipts.

Moving a guest, and checking the day

• Move a ticket to another table from the table panel. You can move within a branch, never across branches.
• History shows every sale since midnight — counter and tables together — with the items and the payment breakdown on each. It is the fastest way to answer “what did table 4 have?” after they've gone.
• A table calling for service pulses on the floor, and rings if you turn the sound on for that device.

Guests ordering for themselves

Guests can scan the QR on their table and order without you — the round goes straight to the kitchen and lands on the same ticket you are already looking at. See Your public page & QR and, for all-you-can-eat, Buffet & set menus.

Set the terminal up

• Tap the full-screen button in the top bar to hide the browser chrome — handy on a dedicated POS tablet.
• Sound, printer bindings and the floor/plan choice are remembered per device, not per account: they describe that physical counter, so a tablet by the door and the till behind the bar can be set up differently.
• A screen facing the guest is worth ten minutes to set up — see Customer screen & pickup board.